Our policies & procedures

Keeping your child safe, secure, happy and well cared for is at the heart of everything we do at Mudeford Wood Preschool.


  • To ensure your child is safe at preschool all staff and volunteers are DBS checked before starting at playgroup.
  • All staff take part in regular safeguarding training to ensure they are up to date with best practice, and that they know how to identify welfare concerns.
  • Staff follow a clear safeguarding procedure, and know when to seek help from supervisors, managers, or outside agencies.
  • In the unlikely event of a safeguarding incident at preschool the incident will be recorded and shared with parents and relevant outside agencies if appropriate.
  • We work closely with families and other agencies to identify and support vulnerable children.

On this page you will find information about our Safeguarding, Special Educational Needs,

Health & Safety, Coronavirus and Complaints Policies.

Please do contact us should you have any questions.



At Mudeford Wood Preschool we pride ourselves on being a friendly and inclusive preschool where every child is welcome, and every child is valued and appreciated as an individual.


  • We know that all children are unique and develop at different rates.
  • We will get to know your child well, and tailor our support to best aid their development and individual learning journey.
  • We are fortunate to have a staff team who are highly-trained and experienced in working with children with a wide range of different special needs, and are passionate about helping every child to grow and thrive.
  • If your child would benefit from additional support we will work closely with you and a range of professionals, including Speech and Language Therapists, Occupational Therapists, Health Visitors and Paediatricians to ensure your child receives the specialist support needed to fulfil their potential.


If you would like to discuss your child starting Mudeford Wood Preschool please get in touch, we are always happy to help.


We want your child to stay safe and healthy while in our care at Mudeford Wood. We are always happy to talk to parents about our health and safety policiy and answer any questions you may have.


We have comprehensive policies and procedures covering;

  • health and illness
  • medicines
  • allergies
  • food and drink
  • sun safety
  • hygeine
  • first aid
  • fire


This policy will be initially be reviewed weekly by the manager and staff team and new government legislation and policies will be incorporated appropriately as and when required or informed.


This Policy defines and assists the operating arrangements in place within the pre-school that assures compliance with the Government and leading bodies requirements in relation to the outbreak of a pandemic such as Covid19. This information builds upon our current procedures for areas such as Safeguarding, Child Protection and Equality and Diversity, however new practices may emerge as the situation continues. The policy and considerations may evolve and be built upon as the situation deepens and new precautionary measures have been introduced and practices have been reflected upon.


Mudeford Wood Playgroup aims to offer a warm welcome to every child and family, providing a secure, friendly and caring environment in which all children can learn and develop as they play.


We believe children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. Our intention is to work in partnership with parents/carers and the Community and we welcome suggestions on how to improve our playgroup at any time.


Making concerns known

  • A parent who is uneasy or worried about any aspect of the Playgroup’s provision should first talk over their concerns with the Playgroup Manager/Deputy Manager.
  • If the parent/carer feels unable or unwilling to raise the matter in this way, they can:
    • approach the Parent Representative on the Management Committee
    • approach the Chair or other Officers of the Management Committee
    • contact Ofsted:
      • by telephoning 0300 123 123 or 0300 123 4666
      • e-mailing enquiries@ ofsted.gov.uk
      • writing to the Complaints Manager, Ofsted National Business Unit, Piccadilly Gate, Store Street, Manchester. M1 2WD

In the first instant every effort will be made to resolve matters informally within the setting of the Playgroup. In Circumstances where a parent makes any formal complaint relating to the Early Years Foundation Stage (EYFS) welfare requirements, verbally, in writing or by e-mail, it is now a mandatory requirement for the Playgroup to investigate the complaint, take any necessary action and report the outcome of the findings to the parent within 28 days.